General Queen?Vic?Market?Information?

When?is the Market open??

Queen Vic Market is open Tuesday, Thursday, Friday, Saturday and Sunday. Head to our visitor information page for more.

Where is the Queen Victoria Market?
The Queen Victoria Market is located?on?the?Cnr?of Elizabeth and Victoria?Streets, Melbourne, 3000. Click here to open Google Maps and receive directions to the Market.

About Queen Vic Market Online
Do you love Queen Vic Market but can’t always make it here to do your shopping? Well Melbourne’s?Marketplace is now online! Shop for a great range of fresh produce and food from more than 45 Queen Vic Market traders including meat, fish, poultry, fruit and vegetables, bread, eggs, deli goods, nuts, organics, coffee, tea, wine and much more. Have your shopping delivered to your door or pick it up with contactless click & collect from the Market.?

Ordering?

Can I place an order for a future date?
Queen Vic Market Online will accept orders up to five Market days in advance.?

What time do I have to order by if I want my goods on the same Market day?
Order by 10am?on a Market day?for same?day?delivery or click & collect.?

How do I choose between delivery and click & collect?
When you begin to add goods to your cart on Queen Vic Market Online, you will be asked to select between delivery and click & collect and select your preferred delivery or collection window.

Delivery Information?

Is there a minimum online order value?
No, there is no minimum order on Queen Vic Market Online.?

Where do you deliver to?
We currently deliver to?over 150?postcodes within 20kms?of the Market.?Please?check?our postcode list?here.?

What if my postcode is not in your delivery zone?
You can still place your order with Click & Collect.

We encourage you to get in contact here and let us know where you live as we may be able to add your suburb to our delivery zone if we receive enough interest in delivery to your area.

Is there same day delivery?
Yes. If you place your order before 10am on a Market day?(Tuesday, Thursday, Friday, Saturday and Sunday), your order can be delivered on the same day.?

Is there a delivery fee?
Yes, there is a $15 delivery fee on all online orders.??

When will the Market goods be delivered?
Your Market goods will be delivered within the delivery window?you?select on your checkout. Delivery windows are either?12pm – 4pm?or 4pm – 8pm?on?Market days (Tuesday, Thursday, Friday, Saturday and Sunday).?

Can I track my order??
Yes, you?will receive a?text message when your order is collected from Queen Vic Market?and you will be?given an estimated arrival time with a link?to?track your order.?

Do you deliver to commercial addresses/ offices?
Yes,?as long as?the office or property falls within our delivery catchment and somebody is there to receive it.?

Do I have to be home to receive my order?
We recommend that you are home to receive your order.?However,?you may select?the?option to leave your?delivery unattended?and provide specific directions to your driver?on checkout.?

Please note that any chilled or frozen items are packed in non-insulated packaging and may spoil if left unattended.??

We recommend being home to accept your order if it contains perishable goods.?Queen Vic Market Online will not be responsible for any loss (including theft) of delivered products or spoilage following an?unattended?delivery.?

If you?have selected?that someone needs to be home to receive your order?and our delivery?partner?is?unable to reach you, your order will be returned?to Queen Vic Market?and re-delivery charges,?as well as the cost of perishables,?may apply.?

Please note that if you are purchasing alcohol through Queen Vic Market?Online, you?will not be able to select?our?unattended delivery?method.?

Is delivery contactless?
All deliveries?(unattended or not)?will be contactless.?To?eliminate?unnecessary physical interaction, our delivery?partner?has replaced the signature proof of delivery with photo proof.?

Click?&?Collect Information?

What is click?&?collect?
An option to collect your online order from our?click & collect?point in the Market car park.??

Where is the click & collect zone?
The click & collect zone is in the Queen Vic Market Car Park.?You can enter the Car Park from Franklin Street or Queen Street, then follow the click & collect signs to our collection zone. You will not be charged for entering the Car Park to collect your goods.?

Is there a fee for click & collect?
No, there is no fee for click & collect.?

When can I collect my produce with the click & collect option?
Click & collect is available on:?

  • Market days (Tuesday, Thursday and Friday):?12pm-7pm??
  • Market days (Saturday and Sunday):?12pm-5pm?

Is click & collect contactless?
All click & collect?pick ups?are contactless. Please remain in your car and our customer service representative will bring your order to you.?

Products??

I have a special request?for the product I am ordering
If you?have specific requests for your products, like your meat cut into?a?certain size, please include these?in the order note?next to the?specific?product ordered in your cart.?

Weight variants
Please be aware that weights are only approximate. We will always attempt to get as close to the weight selected as possible.?

The product I normally order is not listed online. Can I still order this?
You can only order the products listed on this website.?If there are specific?products?you’d like to see on?Queen Vic Market?Online?please get in contact here.

Do prices change on products?
Yes, prices change due to demand of product, seasonality and other factors.?

Can I get alcohol delivered?
Yes, alcohol is available to purchase for customers aged 18 or over. Customers must be home for delivery and?the delivery driver will check ID to anyone who appears under the age of 25. Anyone who cannot provide valid ID upon request will be refused delivery of the product and items returned to?Queen Vic Market Online.?

Unattended deliveries containing alcohol will not be permitted.?

Payment?and Pricing??

How can I pay for my order?
We accept?payment via PayPal, credit card and?debit card.?We accept?all major card types including Mastercard, Visa and American Express.?Please note?we do not accept cash?or?cheques.?

Can I use a Queen Victoria Market Voucher to pay for my order?
Queen Victoria Market?vouchers?purchased at the Market or given away through Market promotions cannot be used to purchase?goods on Queen Vic Market Online.

How do I know my card details are safe?
Our website is secured with an SSL certificate, meaning any data being passed between web servers and customers is encrypted?and safeguarded.?

How can I modify my order?
Once you have?finalised?payment and confirmed your order, you are unable to modify your order.?

How can I cancel my order?
Once you have?finalised?payment and confirmed your order, you are unable to cancel your order.?

Packaging?

How will my goods?be packaged?
Our traders will package your goods as they would if you were buying them at the Market. If you are ordering a large amount of goods, these might be delivered in paper bags or boxes. ?

Please note that any chilled or frozen items are packed in non-insulated packaging and may spoil if left unattended.?We recommend being home to accept your order if it contains perishable goods. Queen Vic Market Online will not be responsible for any loss (including theft) of delivered products or spoilage following an unattended delivery.?

Can I return my packaging for re-use?
No, due to COVID-19?restrictions, we cannot accept your packaging to be reused again. We encourage you to reuse in your own homes or when doing your own shopping.??

Refunds,?Returns,?Missing?Items?and Complaints
Please read our refunds and returns policy here.

I would like a refund on?a product
If you would like a refund on a product, please?contact us as soon as possible so we can investigate further. Please provide your order number and details of why you would like a refund and we will follow up, investigate and do our best to resolve the issue as quickly as possible.??

What can I do if I have a missing item?
If you are missing an item, please?contact us as soon?as possible so we can investigate further.?Please provide your order number and details of the missing item and we will follow up, investigate and do our best to resolve the issue as quickly as possible.?

My produce has?arrived?and it is damaged, what do I do?
If something is damaged on arrival, please?contact us as soon as possible so we can investigate further. Please provide your order number and details of the damaged goods including a photo of the damaged product and we will follow up, investigate and do our best to resolve the issue as quickly as possible.??

How can I lodge a complaint??
If you would like to lodge a complaint about Queen Vic Market Online or about a specific product, please contact us and a customer service?representative?will be in touch to discuss.

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Deliver to Postcode or Click & Collect

Before we add this item to your Cart, please select your delivery option. You can change this any time, by clicking Delivery or Click & Collect options in the menu.

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