COVID-19 Update: We’re Open
Update 27 September 2020
An employee of a trader working at Victoria Market Communications, a currently closed F Shed shop at Queen Victoria Market, has tested positive to COVID-19. The employee is self-isolating and was last at the Market on Friday 18 September.
Our understanding is the individual was working in a ‘back of house’ area of their shop with no direct interaction with customers or other traders.
The section of the Market where this shop is located has been closed for the duration of Stage 4 COVID-19 restrictions and all neighbouring tenancies in F Shed are also currently closed. We understand the risk of infection passing to other traders or customers is relatively low.
The health and wellbeing of our customers and traders remains our priority and we are continuing to work closely with DHHS on the matter. If you have visited this shop on or around 16-18 September we encourage you to watch for coronavirus (COVID-19) symptoms and if symptoms occur, immediately get tested and stay at home while you wait for your results.
From the onset of the COVID-19 pandemic, cleaning schedules at the Market were increased and will continue to be a focus for all high-touch surfaces such as handrails, toilets and bathrooms. You can read more about our health & safety measures below.
Queen Victoria Market is OPEN to provide fresh produce, takeaway food and everyday essentials for the local community.?
Melbourne is now under Stage 4 restrictions which means that when shopping for essential goods and services, you are required to stay within 5kms of your home. Click here to see how far you are able to travel from your principle residency.
We know this is a tough time for all Australians. We’re feeling it too, but what’s really made this easier is the ongoing support from you, our customers. So, on behalf of our traders, we give you our heartfelt thanks for continuing to shop at the Market and supporting our many stallholders.
From Thursday 6 August, these areas will remain open during Stage 4 restrictions:
- Meat & Fish Hall – for all your meat and seafood needs.
- Dairy Produce Hall – for smallgoods, cheese, fresh pasta, wine, spices, bread, coffee and specialty foods.
- H&I Sheds – for certified organic produce and products, eggs, honey, fruit & veg.
- A&B Sheds – for fruit & veg, eggs, honey, wine, specialty goods.
- Cafes & Restaurants – serving takeaway meals and coffee only.
Don’t forget that for those that want to shop early, the Market is open from 6am on Tuesday, Thursday, Friday and Saturday. On Sundays, the Market is open from 9am. View our trading hours here, please note that for the duration of Stage 4 restrictions all traders will have the option to close one hour early each trading day. Shoppers can also enjoy FREE parking between 6am-9am or one hour FREE if you enter after 9am (on Market days).
All shoppers (except children under 12) will be required to wear a mask or face covering when visiting Queen Vic Market for essential grocery shopping. All Market traders and their employees will also be required to wear a mask or face covering. Please note that as of 27 September 2020, face shields, scarves and bandanas are no longer considered appropriate face coverings. A fitted face mask covering the nose and mouth is now the only permitted face covering. Non-compliance means you will be required to leave the Market. Please do the right thing and help to keep our community safe. More info can be found?here.
From Thursday 6 August, these areas will be closed during Stage 4 restrictions:
- Specialty retail on Elizabeth Street, Victoria Street, Therry Street and under the sheds.
Unfortunately our specialty shops and stalls will be temporarily closed until further notice. We have compiled a list of specialty stalls that offer online shopping so you can continue to shop Queen Vic Market but from the comfort of your home. Browse and shop from more than 50 local artisans and makers including Australian-made products, face masks and coverings, homewares, plants, artwork, gifts, jewellery, footwear and clothing, uggs and moccasins, socks, skincare, books, hardware, tech goods, pet supplies and much more.
Our Pre-order & Pickup service ensures a contactless way for locals to shop the Market without leaving their vehicles. Customers can pre-order fresh seafood, meat and poultry, fruit and vegetables, deli, eggs, bread, alcohol, tea, coffee and other specialty items from more than 50 Queen Vic Market traders. Items are then delivered to customers’ cars in the designated pickup zone on Queen Street (opposite D Shed).
Many of the Market’s food traders also offer a home delivery service. From cheese, dips and smallgoods; to poultry, fruit and veggie boxes, coffee beans and ready-made meals, customers can shop from many Market traders online and enjoy contactless home delivery.
Things you need to know when shopping?and visiting?the Market:?
- Shop locally – When shopping for essential goods and services, you must stay within 5kms of your home.
- Enhanced measures on weekends – To maintain responsible social distancing and to help keep you comfortable, we will on occasions, limit the number of customers into our Meat & Fish Hall and Dairy Produce Hall on Saturdays and Sundays. Please be patient and adhere to safe social distancing when queuing.
- Social distancing?–?Please adhere to the 1.5?metre?guideline and maintain a safe distance between yourself and others at all times. We have?increased?signage,?installed?floor markings to assist customers?and?added?extra?staff?to monitor?the number of customers in the Market.
- Good hygiene – Wash hands thoroughly with soap and water or use one of the many hand?sanitiser?stations located throughout the Market. Please also make sure to cover your mouth and nose with your elbow when coughing or sneezing or use a tissue and discard immediately.
- Wearing masks – All shoppers (except children under 12) will be required to wear a mask or face covering when visiting Queen Vic Market for essential grocery shopping. All Market traders and their employees will also be required to wear a mask or face covering. Please note that as of 27 September 2020, face shields, scarves and bandanas are no longer considered appropriate face coverings. A fitted face mask covering the nose and mouth is now the only permitted face covering. Non-compliance means you will be required to leave the Market.
- Touching produce –?Please limit the touching of fresh produce and ask our friendly traders for help.
- Extensive and additional cleaning – We have extra cleaning staff onsite and are conducting hospital-grade cleaning to ensure the safety of all our shoppers. We are employing both proactive and reactive measures to ensure that high traffic surfaces such as door handles, bench tops, ATM machines, handrails and bathrooms remain clean to minimise the spread of germs.
- Pack your own reusable bags?– While we love looking out for the environment, it’s important to remember that?bacteria?and viruses?can live on many surfaces.?As a precaution we ask all customers to pack your own bags rather than hand your bag to traders.
- Use contactless payments where possible – Cash tends to be a carrier for a variety of germs and bacteria, so we encourage customers to make use of contactless card payments where possible.
- Food safety?–?All stallholders?have adopted?an increased vigilance?with regard to?food safety compliance.?This is in addition to?already existing requirements for traders to maintain high levels of sanitation for themselves and their stalls.
If you are experiencing cold or flu-like symptoms, please look after yourself and the wider community by resting at home.??
For more information please contact us at firstname.lastname@example.org.
On behalf of our traders, we give you our heartfelt thanks for continuing to shop at the Market and supporting our many stallholders.
All upcoming events have been postponed.
For more information please contact us at email@example.com.